General Terms and Conditions

UK Firewalk is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@ukfirewalk.com

Making a Purchase

Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them in the shopping cart. After you have finished your selection, click on "Order" and you will be asked a few details that we will need to satisfy the order.

We take payment via Paypal. (PayPal is the secure, free, easy way to buy online. For more information visit www.paypal.co.uk)

Shipping + Handling

Shipping is included in all prices to UK destinations for orders under £20 we charge £1.99. £20 to £50 we charge £2.99 and orders over £50 are delivered free of charge.

Delivery Schedule

We process your order right away. We will normally send your order the next business day via first class postage. International orders should contact us direct for a shipping quote.

Item Out of Stock

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We guarantee your satisfaction. All our products come with a minimum of one year's manufacturers' guarantee.

Damaged Items

If your item is received in a damaged condition email info@ukfirewalk.com and we will supply you with the address for the items to be returned to. Once these damaged items have been received, we arrange to either send you a replacement or to refund your account up to the value of the damaged goods returned.

Refunds

Refunds will be less the cost of postage and packing (If this has been subsidised the actual cost of postage will be deducted from refund). We also do not refund the cost of return postage charges.

Reaching Us

If you need to reach us, please email us at info@ukfirewalk.com or telephone 0845 3249422